Implementation & Training

Should termination for the services in the RFQ occur, CCL will provide the personnel necessary for a transition. The transfer of knowledge may infringe on proprietary CCL processes, procedures, etc. which cannot be revealed; however, non-proprietary information will be shared. CCL would view the transition in a professional manner and as opportunity to maintain a good relationship with (insert Customer name) in order to be looked upon positively if there are future opportunities.

Review of current business, materials/inks/coating utilized and potential cost saving improvements. Weekly meetings during transition process are recommended.

Day to day orders and issues will initiate with internal Customer support staff escalated to local account manager and MD if required. If necessary escalation up the chain will occur.

The company structure can enable a global contact, a regional contact, a local CCL site account manager along with internal customer support staff from CCL supply site . Day to day orders and issues will initiate with internal customer support staff escalated to local account manager and MD if required. If necessary escalation up the chain will occur.