Describe your processes for repairing services. Explain how your process varies by large and small sites. Are there any conditions/circumstances under which you will utilize 3rd party service providers? If so, explain. Due to its size, CCL has multiple equipment assessments maintained and serviced by in-house personnel as well as equipment manufacturer representatives.

Regional Sales Represenative with support from Sales Directors along with CCL site management team.

Key to successful transition is communication so both parties have an understanding of the business to be transferred and timelines from implementation to anticipated conclusion.

What resources will our company be required to provide during the implementation and for how long will they be required? Please detail at which phase in the implementation these resources would be needed and what their responsibilities would include. CCL expectation is that (insert Customer name) will identify key personnel by site to work with our transition Team to provide the necessary samples, specifications including ink and material, artwork, quality expections to ensure a smooth transition.

Please provide names of your transition team members, expected roles and responsibilities, and their interface with our staff. In addition, please provide us with an overview of their experience and capabilities. As an attachment, please provide us with copies of their resumes. Varies by region and site. Typically a Team including Regional Sales Support, CCL site support such as Customer Services, Technical Services, Pre-Press/Graphics, and Quality. Multiple CCL sites involved in RFP, and if awarded business the information will be available by CCL site.

We suggest regularly scheduled meetings with a checklist to assist in meeting transition goals.

Item specs (i.e. material, inks/coatings) not specific in RFP process. Format/software used for artwork. Forecast for items during transition process.

The company structure can enable a global contact, a regional contact, a local CCL site account manager along with internal customer support staff from CCL supply site . Day to day orders and issues will initiate with internal customer support staff escalated to local account manager and MD if required. If necessary escalation up the chain will occur.

Review of current business, materials/inks/coating utilized and potential cost saving improvements. Weekly meetings during transition process are recommended.

Should termination for the services in the RFQ occur, CCL will provide the personnel necessary for a transition. The transfer of knowledge may infringe on proprietary CCL processes, procedures, etc. which cannot be revealed; however, non-proprietary information will be shared. CCL would view the transition in a professional manner and as opportunity to maintain a good relationship with (insert Customer name) in order to be looked upon positively if there are future opportunities.

Day to day orders and issues will initiate with internal Customer support staff escalated to local account manager and MD if required. If necessary escalation up the chain will occur.

How do you manage the implementation process? (Please provide examples of the effectiveness) (status, problems and issues are managed and communicated during implementation) A cross-functional transition Team from the CCL producing site will work with key personnel at the (insert Customer name) site. CCL transition Team: Sales, Customer Services, Technical Services, Pre-Press and Quality personnel.